Wise may ask you to verify your address when using their service. Address verification is required because Wise is a regulated financial institution. Verifying your residential address helps prevent fraud, money laundering, and ensures your Wise account remains secure.
It’s important to note that Wise requires a personal residential address. PO boxes, business addresses, or registered addresses that are not your actual residence cannot be used. If your country distinguishes between registered and residential addresses, always use your residential address for Wise account verification.
Accepted Proof of Address for Wise
When verifying your Wise account, you’ll need to provide a clear photo or scan of a document that matches your residential address. The document must include your full name, full residential address, date of issue, the issuer’s name or logo, and indicate the type of document.
Common documents accepted for proof of address on Wise include:
- Utility bills (gas, electric, landline; mobile bills not accepted)
- Tenancy or rental agreements
- Bank or credit card statements (physical letter or PDF)
- Council tax bills or HMRC notifications
- Vehicle registration or tax documents
- Photo driving license showing your address and expiry date
- Other government or financial institution-issued documents
More information: https://wise.com/help/articles/2949804/how-does-wise-verify-my-address
Documents Not Accepted for Wise Address Verification
- Documents older than 3 months (bank statements, utility bills, council tax bills)
- PO box addresses
- Documents issued to a business (must be your personal residential address)
- Driving licenses already used for identity verification (or for residents in China)
- Documents issued by Wise, such as Wise statements or receipts
Additional Notes on Residential Address Verification
- If your country uses both registered and residential addresses, always provide your residential address
- ID and address documents must be separate
- Local Authority or FCA-authorized documents issued within the last 12 months are accepted
- Rental agreements must include your name, landlord’s name, signatures, and tenancy dates
Guides for more details:
- https://wise.com/us/blog/proof-of-address
- https://wise.com/help/articles/1QaC3bwTbNEHjWJydD79az/how-to-update-my-personal-address-business-trading-address
How to Upload Your Wise Proof of Address Document
You can securely upload your document through your Wise account. For step-by-step guidance, see: https://wise.com/help/articles/2487048/how-can-i-upload-a-verification-document
Troubleshooting Wise Address Verification
If your document isn’t accepted:
- Make sure it clearly shows your full residential address and full name
- Ensure the document is not expired
- Confirm the format is acceptable (JPG or PNG; PDFs may not be accepted for ID documents)
- Upload both sides if the document contains information on the back
Tips: https://wise.com/help/articles/2949801/how-does-wise-verify-my-identity