Address verification is one of the top reasons business banking applications get delayed or rejected. Lets review Relay Financial’s guidance on acceptable documents.
Key Requirements for Address Verification
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Must be issued within the last 6 months
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Must be a PDF in English (screenshots are rejected)
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Personal address: document must show the owner’s full name
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Business address: document must show the full business name
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Accepted documents: utility bills, bank statements, lease agreements, pay stubs, insurance bills, or unexpired U.S. driver’s license
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Not accepted: PO Boxes, virtual mailbox addresses, or mailbox rental services
Common Pitfalls
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Using a virtual mailbox or PO Box
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Submitting outdated or screenshot documents
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Lease agreements that have expired
Checklist for a Smooth Verification
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Address document is current (≤6 months old)
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Document shows correct name (owner or business)
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Document is a PDF
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Address is physical (not PO Box or virtual mailbox)
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Lease or registered agent address is valid if used